FAQs

Online Printing System is a prepress process that bridges the gap between online digital content and commercial print production. The process allows a print house, a client or a graphic designer to create, edit, and approve computer-based online templates during the prepress phase. This process increasingly calls for a Portable Document Format (PDF) workflow environment with output provided by digital printing.

This solution will make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources and eliminating redundant operations.

The site currently supports major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

• Instantly. When you place your order on our website, we receive your specifications and artwork files right away.

  Our professional Prepress Team will preflight your file to ensure that your artwork is print ready. If there are any issues with your file, we will notify you via email as soon as possible. You will have the option to submit a new file at no additional cost.

  When your order has been shipped out, you will receive an email notification with your tracking number.

• We have a team of over 140 employees, including production staff and engineers, dedicated to ensuring that your print orders go out on time.

  Our distribution network can reach over 100 million people in the United States within 1 - 2 days with ground shipping via UPS. For more time-critical orders, we offer Expedited and Express shipping services so that you can receive your order as fast as the next day.

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will reprint the order or issue a credit or refund accordingly. Customer must notify InterPrint Solutions within 8 business days of receiving order to notify us of any defects discovered in the ordered product failing which Customer is deemed satisfied with the product. We may occasionally request that we pick up the printed material prior to issuing the reprint, credit, or refund.

Damages and issues
 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We offer a wide range of customizable products including business cards, brochures, banners, envelopes, flyers, and more. Please visit our Products section for the full catalog.

For best results, please upload your design in a high-resolution PDF format. The resolution should be at least 300 DPI for clarity.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own PDF File of your finished product design for print. The resolution should be at least 300 DPI for clarity.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m² or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 20 to 70 lb (60 to 120 gsm) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

InterPrint Solutions offers convenient turnaround options to ensure your orders are produced as soon as you need them. Turnaround times begin once the artwork proof has been preflighted and approved for production. All turnaround times are production times and do not include shipping time. Each product will show the Turnaround time and any options if availabe.

Turnaround times are estimates; unforeseen technical issues may result in production delays.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use offset printing, which provides the highest quality of print material for both text and images.

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.

We offer standard and expedited shipping options. Standard delivery typically takes 3-7 business days, while expedited shipping can reduce this time. Shipping times may vary based on your location.

Once your order is shipped, we will provide you with a tracking number via email. You can use this number on our website to check the status of your shipment.

Since we ship as far as Hawaii and Alaska, we take special precautions in packaging our orders to ensure the product you receive is damage free. We take the same precautions in all packages within the United States, no matter the destination.